Call Center Latin America

Company Description

Call Center Latin America Philosophy
"Empowering Clients" is a phrase which acts as a compass throughout all our decision making process. Our main goal is to deliver robust, innovative and transparent Contact Center solutions specifically tailored for your needs. We believe that in order to offer extraordinary value to your investment, we must not only excel in our work but also reflect your company's vision. It is important for us to share your passion and goals so your clients receive a uniform, integrated and well structured service with no rough edges.

This work philosophy is the result of our experience deploying, managing, and developing solutions for Call Centers for the last 5 years. It was during this period that we noticed that most existing companies lack what for us are several key elements of the whole contact center experience: Will to adapt to customer needs, technological expertise, motivated teams, and brand identification. We strongly believe that all these must be met if we are to provide a service that aims at excellence. We thrive on exceeding expectations.

Our People
Clearly we have set our standards and vision high above the rest, and in order to achieve this we need to have a team which we take pride on, and we do. Even though we have a large database of potential personnel we only hand pick a few after a very well thought selection process.

We strongly believe that in order to to have a highly motivated team, it is necessary to create specific measurable goals, a relaxed yet organized work atmosphere, and to invest in our own people. Here at Call Center Latin America we provide each member of our team with a career, not just a job. Developing our staff is also in the top of our list of priorities, because in our global market knowledge is power, and we expect that every day we have new updated and upgraded versions of ourselves so we can give you the most specialized experience possible.

Location
Our main office is located in Guatemala City, which adds several advantages to our proposal: one of the most developed telecommunications infrastructure in Latin America, a large number of fully bilingual population with neutral accent, a service oriented culture and a blessed geographical location (the flight from most US cities takes just a couple of hours), just to name a few