About Us

• What H.T. MADDOCKS AND SON (WHITCHURCH) LIMITED do
  
  Maddocks is a trade-only wholesale distribution company specialising in the supply of spare parts for electric domestic appliances. We also specialise in commercial and industrial vacuum cleaning equipment, parts and accessories.
  
  Modest beginnings
  
  As a family-owned and run company, our trading partners benefit from a personal approach to doing business. We know the smallest details matter. From our beginnings as a service company engaged in the repair of household appliances to the wholesale distribution company we are today, we've never lost sight of our customers' needs. Our 57 years of experience comes in handy, and because we've probably seen or done it before you can be sure you'll get the best and most comprehensive service from a company that's committed to delivering quality and distinction.
  
  Our philosophy
  
  We seek to help our customers' businesses grow and become more valuable, and to maintain a dependable, consistent, trustworthy and long-term business relationship with them. We believe our customers should benefit from a company that can guarantee a level of unsurpassed service.
  
  We uphold our commitment to our customers with six guiding principles:
  
  Trust: We must earn the confidence our customers place in us as a company.
  Price: We must always guarantee that if we can give our customers the lowest price, we will.
  Quality: We must consistently deliver the highest quality parts from rigorously verified suppliers.
  Value: We must always strive to provide customers with value that exceeds their expectations.
  Speed: We must aim to deliver solutions as quickly as we can.
  Integrity: We must ensure we always do business with honesty, transparency and sincerity.
  
  But it's more than just selling spares. We aim for excellence in everything we do, from the way we run our business to our customer service.