Hat Factory Details
- Country/Region:China
- Business Type:Manufacturing
- Year Established:2008
- Number Of Employees:11-15
- Trade Capacity:Export Percentage:
- Legal Representative / CEO:john
- Main Products:Men Hat Fashion Hat,
- Address:Other, China
- Main Markets:Americas,Africa,Asia,Caribbean,East Europe,Europe,
- Website:Visit website
About Us
- What Are My Payment Options? In the past all customers Hat Factoryre able to pay via Credit Card, Pay Pal, Western Union, Money gram, Bank Transfer. As price to different country is not the same , so please contact to your seller to get the pricelist, thanks! back to top Do you carry sizes greater than 13 or smaller than 8? We mainly carry sizes 8-13 in US Men and sizes 41-47 in EUR Men as listed on our site. This is because from our experience these are the most in demand sizes so we strive to keep those sizes in stock, If you want a shoe in any other size send us an email for a special order. Naturally Special orders to take a bit longer to receive. Generally an additional 5-7 on top of normal shipping. Back to Top How long will it take to receive my order? On average, it takes 2 business day for an order to get processed and any other 5-10 business days to receive your order. Most of our client report that they receive their items within 5days business days of placing their order, but it can take up to 14days from when an order was placed so please be patient. Please note that business days do not include Saturday, Sunday, and regulatory holidays. Back to Top What is the difference between Jordan Retro Variant shoes and authentic shoes sold in stores? There is almost no difference in the appearance of the shoes. Most people cannot tell the difference between "variant" and "authentic". Our shoes all come brand new in box with retro card. Our variant shoes are about half the price of what you would pay in most retail stores. Please if you are uncomfortable with the idea of wearing variant shoes we advise you do not purchase from our site. It is not our intent to decieve any potential customer. Back to Top What happens if Customs holds my package? Although VERY VERY rare there is nothing we can do if this happens. We always ship using the safest and most reliable methods. Please refer to the customs web site of your country. Some countries have very strict import/export regulations and you might not be able to bring certain items into the country. There is no way of us knowing the regulations of every country being that we ship worldwide. A few countries in say Africa are very strict on importing certain items. Back to Top Can I pay with my credit card? Yes, we currently accept Visa and Master credit card payments. At this time we are unable to process American Express payments. We are currently working on an American Express Payment processing Solution. Back to Top What if I do not receive my order within the stated time period? PLEASE EMAIL US! Items are usually sent out the next day after payment is processed. Note that shipments might take a little longer around any major holidays. If you haven’t received your item within 10-20 business days please make sure you e-mail our customer support team so we can address the issue immediately. Back to Top How much is shipping? Shipping is Free, to most areas and tracking numbers are provided. Please take a look at our shipping section for more details on shipping. Back to Top Do you have half sizes or could you put in a custom order for larger/smaller sizes? Please select the available size, then enter the size you need in the notes section of the checkout process. This is considered a special order. IF we are not able to get you the size we WILL NOT charge your card. We advise that you email us FIRST before making special orders. If we do not get to your order in time it will get processed. If in the event your payment is processed and we are not able to get your size we will of course refund your money or give you the choice of something else. Back to Top Do you have other styles and or colors not displayed on the site? This is considered a special order or request. Please email us about specific models or colors you might be interested in that are not available on our site. Please note that most if not all of our inventory is on our site, but in some cases we might have not uploaded certain products for what ever reason or we may be going through major inventory refreshes that in some cases require us to pull whole categories or products while they are being updated. Back to Top Will I receive the product in the photo? Yes, although in some cases the product may vary slightly from the photo. Back to Top Do your shoes run small? No. Please select the regular size you normally wear. Our suppliers are trained to inspect all shoes for size and quality prior to shipment. In most cases our supplier is the same company that makes the actual “authentic†version. Back to Top How do you combat against fraud? We implement a high level in fraud deterrent system. We use a payment processing company that verifies that the billing address you enter during the checkout process matches what is on file with your credit company. We also verify the last 3 digits on the back of the card for extra security. And we make us of SSL certificates on our site for our customer’s protection. You will see the SSL seal on our site. Back to Top How do I return an item? Please contact us to request a return form. Customers are responsible for shipping charges back to our facilities in an event of a return or an exchange. Back to Top Why was an item listed if it was not in stock? Once an order is placed we send your order to the warehouse to get process. If your shoes are not in stock, warehouse will notify us and we will send you an email to replace or refund your order. It is very difficult to know exactly what shoes are in stock because our inventory changes every hour. Sorry for any inconveniences this may cause. Back to Top What if my item is out of stock or my size is not in stock? If an item ordered is out of stock we will email you to pick another item If your size is not in stock we will automatically send you a half size bigger, but we will never send you half size smaller.
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