About Us

• Magnum Supply Chain specializes in Market Entry Services for foreign companies seeking to establish product and service distribution channels in the United States. Specifically, Magnum seeks out Indian, Chinese, Vietnamese and Brazilian companies looking for a U.S. partner to help establish U.S. market presence and credibility.
  
  Magnum has the ability to design Magnum Supply Chain service offering to meet the exact needs of our clients; however, we have assembled our Market Entry Package - a standard combination of our services and resources that provide risk mitigation and significant return on investment. We suggest that all clients' initial engagement be administered through our Market Entry Package.
  
  Magnum Supply Chain Call Center uses state of the art Graphical User Interface technology paired with a top quality online Customer Relationship Management program, which provides our clients with the most intimate details of our customer support services. Our attention to detail for the products we support makes us the perfect call center to work with. Our Call Center can handle an unlimited amount of calls and ensures that every customer receives a helpful experience. We have a specialized multilingual customer service team that can serve a larger customer base than most other call centers. Every issue is looked at in depth to create the best possible solution to ensure that each customer is served to their full potential.
  We can provide Call Center Service Agreements based on dedicated agents/CSRs - OR - by performance thresholds including:
  
  1. Maximum average and absolute Abandonment Rates
  2. Average hold time
  3. Orders processed
  4. Leads generated
  5. Custom thresholds
  
  Magnum Supply Chain works with a team of warehousing facilities that can offer a plethora of warehousing and fulfillment options. We can provide unlimited warehousing storage space along with a 15,000 sq. ft. processing center. Our warehousing facilities run along Interstate 81, 77, 64, and 66, providing access to the entire Mid-Atlantic region. Our strategic warehousing position has allowed us to provide storage, assembly, kitting, fulfillment and distribution from the Foreign Trade Zones just miles from the Virginia Inland Port. These facilities, matched with our Supply Chain Management software, allow clients to access web-based inventory and distribution information from factory to warehouse.